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To be treated with respect and dignity at all times.
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To know the rules, services and supports of Firefly.
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To have the information about the services we provide explained to you in a way you can easily understand, and in a timely manner to support you in your decision making.
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To have timely access to your records and information about you. The services we provide to you, to be confidential and private. You have the right to authorize who has access to your records.
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To receive services regardless of your color, race, religious belief, marital status, national origin, sexual orientation, gender identity, gender expression, disability, age, genetic information or veteran status, or any other protected class.
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To refuse participation in any research, or if involved in research, you have the right to those projects adhering to relevant guidelines and ethics.
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To have input in, and receive the services and supports that makes sense for you. You have the right to consent to or refuse services or concurrent services, unless you have a guardian.
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To access or receive a referral to legal counsel or appropriate representation and to self-help or advocacy services.
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To have input in regard to the service team who will be working with you.
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To request investigation and resolution if you believe your rights are not being honored.
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To be free from abuse, neglect, humiliation or any type of exploitation or retaliation.
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The same legal rights and responsibilities as any citizen, unless you have a guardian or rights are legally restricted.
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To receive a copy of the T.I.P.S. (Thoughts, Improvements, Problems and Solutions) Feedback Form and assistance with filing out that form if you need or want it and to have your suggestions or complaints answered fairly without punishment or retaliation for asking.
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Firefly will not discriminate in the provision of services to an individual due to their inability to pay and will not discriminate in the provision of services to an individual whether payment for those services would be made under Medicare, Medicaid, or CHIP.
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